F.A.Q.
Will I receive a tour voucher or e-ticket after booking?
Yes — you will receive your digital tour voucher or e-ticket immediately after booking. You can show it directly on your phone; printing is optional.
What payment methods can I use to book my tour online?
We accept major debit and credit cards, PayPal, and bank transfers (where available). These are safe and secure payment methods commonly used for online tour bookings.
What is your tour cancellation and refund policy?
Most tours can be cancelled for a full refund if you cancel at least 24 hours before the start time.
Cancellations within 24 hours or no-shows are usually non-refundable. Any special cancellation rules will be clearly shown before booking.
Are there any additional costs or hidden fees for the tour?
No hidden fees — all mandatory costs are included in the tour price. Optional items like food, drinks, or entrance tickets not listed in the Inclusions may require additional payment.
What is included in the tour price?
The price includes everything listed in the Inclusions section, such as a professional local guide, transportation, entrance tickets (when specified), and all planned activities.
Do I need to print my tour confirmation or can I use my phone?
Printing is not required. Your mobile voucher or e-ticket on your phone is fully accepted at the meeting point.
Where is the meeting point for the tour and how do I find my guide?
The exact meeting point and start time are shown in your booking confirmation and voucher. Your guide will be waiting for you there, and you will both have each other’s contact details for easy communication.
What should I bring to the tour?
We recommend comfortable shoes, weather-appropriate clothing, your digital voucher, water, sunscreen, and any personal essentials needed for a pleasant tour experience.
Do you offer tours in different countries and cities?
Yes — we operate in multiple countries across Europe, Asia, Africa, and the Americas, providing local experiences with trusted professional guides.
Is this a private tour or a group tour?
All tours are private unless the “Join the Group” option is specifically selected. Private tours are exclusively for your group.
Can I customize or adjust the itinerary during the tour?
Yes — since this is a private tour, the guide can adjust the itinerary according to your interests as long as the changes fit within the tour duration.
Will the guide recommend local restaurants or things to do after the tour?
Absolutely. Your guide knows the best local spots and will gladly recommend restaurants, cafés, or activities. We can also request recommendations in advance and send them to your email.
Can I reschedule my tour if my plans change?
Yes — tours can often be rescheduled if you notify us at least 24 hours in advance. All changes depend on guide availability, so earlier notice is always better.
How much should I tip my tour guide?
Tipping is optional and entirely based on your satisfaction. There is no fixed amount — guests usually tip according to local customs.
What type of vehicle is used during the tour?
If transportation is included, you will have a private, comfortable vehicle suited to your group size, driven by a licensed professional.